The Citizenry partners with artisans around the world to create home goods that blend our modern style with their time-tested craftsmanship. We sell our exclusive collections online & in our New York Flagship store, delivering new standards of quality, transparency, and social responsibility for retail.
That’s where you come in. We’re currently seeking an E-commerce Manager to play a key role in site optimization, merchandising, and daily operations for the-citizenry.com. This cross-functional role will partner with Marketing, Production and Planning teams to build, analyze and optimize site experiences to support product launches, events, and advertising. You have a love of analytics and a passion for pivot tables, but you’re equally comfortable tapping into your creativity to execute visual merchandising magic.
The ideal candidate is highly organized and detail oriented. From crafting strategic plans to tackling hands-on execution, you’re confident owning a process from start-to-finish and delivering premium quality work at every turn. You must be passionate about building a best-in-class digital shopping experience and eager to play a critical role in a rapidly growing DTC business.
THE JOB
- Build and execute on-site strategies to support product launches and events, from merchandising and navigation updates to customized landing experiences and technical execution
- Own the product set-up process, ensuring timely, accurate delivery of product listings
- Manage on-site merchandising in alignment with business goals & inventory availability
- Partner with Digital Product Development to build requirements for site enhancements to support product launches and events
- Develop site experiences tailored to individual marketing campaigns, working closely with the marketing team to identify opportunities and engage in testing and optimization
- Maintain regular KPI reporting; extract key insights to fuel continuous site optimization
- Assist with User Acceptance Testing for site enhancements; perform constant site QA to ensure consistency of consumer experience
- Manage and optimize presence on secondary channels/third party sites (e.g. product data feeds, marketplaces)
- Jump in and help wherever needed, from updating broken links to uploading new products to the site
- Roll up your sleeves and fill in gaps when needed (after all, we are a startup)
QUALIFICATIONS
- 5+ years of e-commerce experience, DTC startup experience a plus
- Strong communication skills & ability to “connect the dots” based on inputs from various teams
- Highly organized, detail oriented & experienced in project management
- Experience with A/B testing including strategy, execution and performance measurement
- Proficiency in Google Analytics or comparable platform & ability to extract and communicate data-driven insights
- Proactive self-starter with the ability to identify opportunities, build and refine processes, and drive problem resolution
- Merchandising and site experience optimization experience
- Demonstrated experience with e-commerce platforms (Shopify Plus preferable); basic HTML skills a plus
- Thrives in a tight-knit community of colleagues bound by mutual respect and a shared mission, willingness to work at all levels to support the team
- Desire to make a positive impact in the world and the day-to-day team culture
- Passion for the job and The Citizenry’s brand and vision
ABOUT THE CITIZENRY
The Citizenry is a modern home brand created to inspire people to fill their homes with more meaningful items crafted by the best artisans around the world.
We believe a design can only be as beautiful as the environment in which it’s made, so we demand quality – not just in the products we create, but also in the lives of the artisans we work with. We partner with thousands of artisans to craft our exclusive collections, and on average, they are paid wages two times the Fair Trade requirement. Together, we are setting new standards for retail.
The Citizenry was recently named one of Fast Company’s Top 20 Most Innovative Retail Companies and Interbrand’s Top Breakthrough Brands of 2020. Since launching in August 2014, the company has been featured in The New York Times, Financial Times, Vogue, and many other publications.
We chose the name “The Citizenry” to reflect the collective of individuals – artisans, designers, and dreamers – who rally together across cultures and continents to bring our collections to life.
As an equal opportunity employer, we celebrate diversity and believe our team is better when we have different perspectives, identities, origins, and abilities working together.
We welcome your application and look forward to getting to know you and your story.
Some benefits & perks of working at The Citizenry:
- Three weeks/year flexible vacation time
- Health, dental, and vision insurance
- 401K plan with company match
- Fitness & Wellness reimbursement
- Access to a beautiful on-site gym
- Inspiring office environment stocked with craft coffee and healthy snacks
- Flexible in-office schedule, planning 2 - 3 days / week in Dallas office
- Allowances and discounts for really pretty home goods
- Relocation package, if needed
TO APPLY
Click here to submit your application.