Hi Emanuel, Thanks for your note. The Ceniza Lumbar pillow is hand-dyed by our artisan partners in Oaxaca, Mexico, using all-natural materials on a base of unbleached sheep's wool - so some slight color variation can occur between batches. That said, we want to ensure that you're thrilled with your lumbar pillow, so please don't hesitate to contact our client experience team at assistant@the-citizenry.com if we can do anything to help! Thanks so much for making The Citizenry a part of your home. Best, - The Citizenry Team

Hi Victoria, Thanks for your note. We work closely with our artisan partners to create pieces that showcase the best materials and craftsmanship from around the world, and we're so sorry we fell short of expectations here. The Ceniza Lumbar is handcrafted from 100% sheep's wool and dyed using only locally-sourced, natural materials. Since the wool is unbleached, the lighter portions of the design are a soft cream, rather than a true white. We're so sorry you didn't receive a clearer answer when you initially inquired about this! I understand you have already been in contact with our CX team; we've also passed your feedback along to our Production team, and if there's anything else we can do to make this right, please reach out to us at assistant@the-citizenry.com. Thanks so much for your support of The Citizenry. Best, - The Citizenry Team