Read Accessibility Statement

OVERVIEW

Welcome to The Citizenry website. Throughout the site, the terms “we”, “us” and “our” refer to The Citizenry. Please read the following terms of service (“terms”) as they govern your use of our site. To make these terms easier to read, the Site and our services and content are collectively called the "Services". By using this site, you agree to follow and be bound by the following rules below. If you do not agree to these terms, please do not use this site in any way.

We may update the Terms at any time. Updated terms will be posted to the Site, or you may be notified via email. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.

PRIVACY POLICY

Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy.

USAGE RESTRICTIONS

All of the content that appears on The Citizenry web site, including all visuals, text, audio and video clips are subject to copyright protections and /or other intellectual property rights or licenses held by The Citizenry. The entire content of The Citizenry web site is copyrighted as a collective work under U.S. copyright laws. The Citizenry grants you a limited license to access and make personal use of the content on this website. Content of The Citizenry website is intended solely for the personal, noncommercial use by the users of our site.

PAYMENTS

When you make a purchase through our Services, you authorize us or our third party payment processor to charge your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with your purchase. You are responsible for the timely payment of all fees and for providing a valid method of payment. All prices, fees and any applicable taxes and other charges are payable in your selected currency at checkout. When you initiate a purchase transaction via the Services, you will be asked to provide customary billing information such as your name, billing address, and credit card information. You may also need to provide additional information to verify your identity before completing your transaction. If you are completing the purchase using a third party payment processor, that processor’s terms and conditions apply to your payment transaction.

CUSTOMER SATISFACTION

Our products are sold in limited quantities and availabilities. We have done our best to display our items as accurately as possible on the site but please be aware, variations in style, color, and size may occur as each item is hand-crafted. If you are not satisfied your purchase, please contact assistant@the-citizenry.com.

PROMOTIONS

We reserve the right to refuse, suspend, or revoke promotional offers at anytime.

The End of Year Studio Sale: For a limited time receive up to 50% off Rugs, Pillows, Throws, and Archive Sale. The event runs from 12/21/2023 - 1/7/2024 at midnight CST. These products are not eligible for additional discounts with the exception of the Trade discount. Please refer to individual product details for returns and exchange information. Select styles are final sale. 

SHIPPING & RETURNS

Please refer to our Shipping & Returns Policy for additional details on what to expect when receiving or returning a Citizenry item.

SITE USE

With use of this site, you agree that no comments or other user submissions submitted by you to The Citizenry website will violate any right of any third party, including copyright, trademark, privacy or other personal rights. You further agree that no comments submitted by you to the site will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any comments you make.

USER SUBMISSIONS

The Citizenry strives to create an interactive relationship with the members of its site and services. User comments, tagged media, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to The Citizenry on or by this site shall be and remain The Citizenry property. Users assign all property rights and interests to The Citizenry allowing our company unlimited use, commercial or otherwise, of any comments. Furthermore, The Citizenry shall be under no obligation (1) to maintain any comments in confidence; (2) to pay to users any compensation for any comments; or (3) to respond to any user comments.

If you choose to publicly share any images of any Citizenry products through any social media website or other online or publicly available service, including any such image accompanied by a hashtag (i.e., a word or phrase preceded by “#”) reference using any of our trademarks or any other terms, slogans or keywords referencing The Citizenry or its products, you hereby grant to The Citizenry a worldwide, royalty-free, fully paid-up, non-exclusive, perpetual, irrevocable, transferable and fully sublicensable (through multiple tiers) license, without additional consideration to you or any third party, to store, reproduce, distribute, perform, and display (publicly or otherwise), create derivative works of, adapt, modify, and otherwise use and exploit such photos, in any format or media now known or hereafter developed, in connection with The Citizenry's (and its successors’, affiliates’ and designees’) business. 

CORRECTION OF SITE ERRORS

The information on The Citizenry website may contain typographical errors or inaccuracies. We reserve the right to update any information we see fit at any time without prior notice. Please note that such errors may relate to product information, pricing and availability. In these instances, we shall have the right to terminate any orders involving pricing errors or inaccuracies. We apologize for any inconveniences.

INDEMNITY

By use of this site, you agree to indemnify and hold The Citizenry (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account (including negligent or wrongful conduct).

MODIFICATION/TERMINATION OF THE SITE

In the event of termination, you will still be bound by your obligations under these terms of service, including the warranties made by you, and by the disclaimers and limitations of liability. The Citizenry shall not be liable to you or any third-party for any termination of your access.

THIRD-PARTY LINKS

To improve our site, The Citizenry may use and promote services provided by outside third parties. However, even if the third party is affiliated with The Citizenry, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such parties. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

LIMITATION OF LIABILITY

The Citizenry shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use, the materials and services on this site or the performance of any its products (even if The Citizenry has been advised of the possibility of such damages).

CONTACT US

Questions about the Terms of Service should be sent to us at assistant@the-citizenry.com