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The Citizenry firmly believes that the internet should be available and accessible to everyone. We are committed to ensuring that individuals with disabilities can access all of the goods, services, privileges and advantages offered through our website, https://www.the-citizenry.com/.

To fulfill this promise, our goal is to adhere as closely as possible to the Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level, published by the World Wide Web Consortium (W3C). This is an ongoing effort over time, as our site content and functionality evolves, and based on feedback from the most critical audience - our website visitors. The guidelines laid out in the WCAG 2.1 explain how to make web content more accessible to people with a wide array of disabilities; complying with these guidelines helps us provide a site that is accessible to all people. 

This website uses various technologies to enhance accessibility. We utilize an interface that allows persons with specific disabilities to adjust the website's user interface (UI) to suit their personal needs.

Here are some of the interface's capabilities:

  • Font handling - users can increase and decrease its size, change its font family (type), adjust spacing, alignment, line height, and more.
  • Color handling - users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts and backgrounds, with over 7 different coloring options.
  • Animations - users may choose to stop all animations by clicking a single button. This includes videos, GIFs, and CSS flashing transitions.
  • Content highlighting - users may elect to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements specifically.
  • Audio muting - users may mute the entire website instantly.
  • Access to lookups - we utilize a search engine linked to Wikipedia and Wiktionary to ensure that users with cognitive orders can easily decipher the meanings of any content on the site.
  • Additional options - users may change cursor color and sizing, use a printing mode, enable a virtual keyboard, and more.

Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level every 24 hours. This AI engine remediates any of the site's HTML issues, as well as functionality and behavior, to ensure usability for visually impaired individuals using screen readers, and motor impaired users utilizing a keyword to operate the website.

We utilize AI for the following accessibility components:

  • Screen reader optimization - The AI operates in the background, creating a library of the entirety of the website's components, thereby providing screen readers with meaningful data using the ARIA set of attributes. For example, it will provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (pop-ups), and others.

    Additionally, the AI scans all of the website's images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag. It also extracts texts that are embedded within images using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, click ALT+1 on your keyboard. Screen reader users also get automatic announcements to turn adjustments on as soon as they enter the site.
  • Keyboard navigation optimization - The AI adjusts the website's HTML, as well as adding various behaviors using JavaScript code to make the website fully operable by keyboard. This includes the ability to navigate the entire site using the TAB and SHIFT+TAB keys, operate dropdowns with the arrow keys, close them with ESC, trigger buttons and links using the ENTER key, navigate between radio and checkbox elements using the arrow keys, fill them in with the SPACEBAR or ENTER key, and more.

    Additionally, keyboard users will find quick-navigation and content-skip menus (available at any time by clicking ALT+1). The AI will also handle triggered popups by moving the keyboard focus towards them as soon as they appear for best orientation.

Browser and Assistive Technology Compatibility

We aim to support the widest array of browsers and assistive technologies as possible so our users can choose the best-fitting tools for them, with as few limitations as possible. Therefore, we support all modern, major and popular systems that comprise over 95% of users' market share, including: Google Chrome, Apple Safari, Opera, Mozilla Firefox, Microsoft Edge and IE 11 and above, JAWS and NVDA (screen readers), both of Windows and Mac users. This website is operable using other platforms and systems as well, though performance will be optimized using one of the systems noted previously.

Notes, Comments and Feedback

Despite our best efforts to allow users to adjust the website to their needs, it is possible that there will still be pages or sections that are not fully accessible, are in the process of becoming accessible, or lack an adequate technical solution to make them accessible. The technology we use to facilitate accessibility to constantly improving its features and options. This is meant to reach the optimal level of accessibility at any time and in accordance with technological advancements.

If you've discovered a bug or malfunction, if you find any aspect of the interface difficult to use, or if you have improvement ideas, please send an email to assistant@the-citizenry.com or give us a call at 1-866-356-4284. Alternatively, you can provide feedback via the "Feedback" button at the bottom of the interface.